Terms and Conditions

All transportation service payments are non-refundable. Because Triangle Access allocates specific vehicles, drivers, and routes based on enrollment, we cannot offer refunds for days missed due to student illness, personal schedule changes, or school closures.

We understand that families may occasionally need to skip a full week of service due to vacations or planned absences. To maintain your child’s spot on the route, the following applies:

• Notice Required: Parents must provide at least one week's notice prior to the skipped week.
• Holding Fee: Parents are required to pay 50% of their standard weekly transportation fee to "Hold the Seat."
• Benefit: This fee ensures that your child’s seat is not reassigned to a student on our waiting list and covers the fixed operational costs of maintaining the route.

Consistency is vital for our routing efficiency.

• Unpaid Absences: If a child does not utilize the service and the "Hold the Seat" payment is not made for that week(s), Triangle Access reserves the right to immediately terminate the student's transportation service.
• Forfeiture of Seat: After 5 consecutive days of absence without prior communication or payment, the seat will be considered abandoned and offered to the next family on our waiting list.
• Re-enrollment: If service is terminated due to an extended absence, a new registration fee may be required to resume service, subject to seat availability.

Triangle Access generally follows the closing schedule of the local county school system (Wake, Johnston, or Durham).

• If school is cancelled, transportation is cancelled.
• No refunds or credits are issued for weather-related cancellations, as these are considered "Acts of God" outside of our control.
• Triangle Access Management may issue a refund, which is Soley at the management discretion. 

Formation of Agreement By

• By utilizing the Triangle Access website to inquire about, arrange, or remit payment for transportation services, the parent, legal guardian, or court-ordered representative ("Contracting Party") enters into a legally binding service agreement with Triangle Access. Use of our digital platform constitutes formal acceptance of these terms.

Triangle Access operates on a commitment-based scheduling system. To maintain the reliability of our routes and staffing:

• Non-Refundable Fees: Once a payment is processed for a service period, it is considered earned and non-refundable.
• Immediate Discontinuation: If the Contracting Party chooses to cancel or discontinue services effective immediately, Triangle Access is under no obligation to refund any portion of the payments made for the current billing cycle or service period.
• If the ("Contracting Party") wishes to permanently cancel your transportation contract, a written notice, electronic notice (email) or verbal disclosure is required. Payments made during that notice period are non-refundable.